Care Co-ordinators

What are Care Co-ordinators?

The Rushcliffe PCN care co-ordinators provide support to patients and practices across Rushcliffe.

There have been care co-ordinators embedded across services such as care homes team and social prescribing for some time, but we are aiming to grow this team to support more services and the practices further.

What do Care Co-ordinators do?

They take part in patient searches and data gathering on e-Healthscope and SystemOne to identify specific people cohorts, eg those with high blood pressure who are not on the hypertension register. They also help contact and organise patient appointments for these newly identified cohorts.

They support with key initiatives such as the Impact and Investment Fund (IIF) and the anticipatory care ICB programme. These tasks help Rushcliffe practices to meet the needs of patients and specific requirements from NHS England.

They help run the COVID vaccination programme: ordering and distribution of vaccine, contacting and booking patients in for appointments, running the clinics and keeping our population safe.

They support the improving access and extended access services: supporting staff with IT set up, rota management and clinic co-ordination.

They are also supporting new service developments such as spirometry and the mental health practitioner service, booking patients into clinics, ensuring they have the appropriate work leading up to appointments, and supporting some of the report functions needed in the PCN to provide assurances to practices, the ICB and NHS England.

Care co-ordinators are involved in a variety of PCN projects and NHS initiatives, all supporting improved care for Rushcliffe patients. Their role is varied and flexible. They work for PartnersHealth, on behalf of the Rushcliffe GPs as part of the PCN.


Their key roles involve:

  • Patient searches and data gathering
  • Organise patient appointments
  • Support practices to meet specific requirements from NHS England and the ICB
  • Running the COVID-19 vaccination programme
  • Supporting the out of hours clinics
  • Helping new service developments
  • Writing and running reports

Meet the team...


Chrissy Pull - Care Co-ordinator

I started working in general practice on reception and in an administrator roles in 2016

I learnt a lot from this and wanted a new challenge in order to explore what skills I can use.

I find myself a people person and will go out my way to help and guide them in the best possible way.

Alongside this I also have my own business in the Hair & Beauty industry, I think this compliments this role as I meet new people everyday and can approach with care and compassion. 

Louise Jones

Louise Jones - Care Co-Ordinator

I am a practice-based Care Coordinator, supporting the three practices within Belvoir Health Group.

My main role is to manage the patient recalls process for long term condition care and medication monitoring. The aim of my role is to help ensure all patients are receiving the specific reviews they need for their health conditions, and that their medications are being safely prescribed. I work closely with all the different teams within Belvoir Health Group, which is essential for solving challenges that arise – but I enjoy that no two days are ever the same!


Ben McLean - Care Co-ordinator

Following a brief spell playing professional football I joined the PartnersHealth team as a care co-ordinator in July of 2022. My role is to provide support for all patients across Rushcliffe whilst also getting involved in various PCN projects and NHS initiatives.

I like to maintain an active lifestyle playing sports and going to the gym.


Vanessa Hewitt - Care Homes Care Co-Ordinator

Vanessa joined the team in May 2021 as a Care Co-ordinator. Vanessa works closely with the care homes to assist in co-ordinating care. Vanessa has worked as a GP receptionist and has a history of customer service. She is passionate about working with people and providing the best possible care for all patients.

Hannah Williamson

Hannah Williamson - Care Co-ordinator

I have worked within Healthcare both Clinical and non-Clinical for over 10 years. I help run the Rushcliffe Enhanced Access Service and Data Collecting for all the Rushcliffe practices and I really enjoy being able to help staff and improving patients experience within Enhanced Access


Sharon Sabey - Care Co-ordinator

I started my journey with PH just over 2 years ago having worked in practice for 5 years before on reception.

I love my roll, even though some days can be a little stressful, but no two days rarely the same

Being part of a team is like having  a little extended family, and working to make a difference to peoples health is something that I get great satisfaction from.

Chloe Kersey

Chloe Kersey - Care Co-ordinator

I have worked within the NHS for 6 years starting as a receptionist being my first role. I joined Partners Health in 2023, my role is to provide support for Village Health Group patients and to help manage the recalls process for long term condition care, and offer support and training for all staff to ensure they are kept up to date with latest changes.  I also run the website and social media pages for VHG and keep them updated with latest news from the NHS and promote lots of useful resources for patients to access. No two days are the same and I really enjoy working closely with the team within Partners Health and Village Health Group.

In my spare time I like to go on long walks with my Fiancé and little dog called Myla and also enjoy keeping active by going to the gym

Connie Au-Yeung

Connie Au-Yeung - Care Co-ordinator

I'm glad to start my career in Healthcare with PartnersHealth as a care co-ordinator in July 2023. Stationed in Ruddington Medical Centre, I work on recalls for patients in need of long time condition monitoring and other medical surveillance. I also assist to send out referrals for patients who are deemed necessary to undergo further treatments in secondary care or other community service providers. I love this job by not only its nature aiming to enhance people’s health and lifestyle but also the opportunity to meet the enthusiastic, thoughtful and knowledgeable co-workers